Help & Support

Here to help

Do you have a question?

Is there a free tier of Evaa’s software?

Yes we provide a free tier for 1 charge point so you can test our system without any costs.

Can you pay monthly for Evaa?

Our subscription charges are billed monthly. Our translation fee % is taken at point of sale.

How much does Evaa cost?

There are 3 tiers available to choose from with different pricing for each tier. Please see the pricing table a little further up on this page.

How can I manage my billing?

If your an account admin you will have access to all your billing information from within the Evaa web app.

What if I change my mind?

You can cancel at anytime, there are no contracts but once cancelled you will not be able to access the data in your Evaa account.

Can I change my plan?

Yes you can change plans within the billing section of the web app.

Can I schedule a charge for a certain time of the day?

Using our mobile application you can schedule your electric car charge at any time throughout the day and night. For more features of our app please download the app from the iOS or Android app stores.

Can I just plug my electric vehicle into a normal socket?

In theory you can plug your electric car into a standard charging cable at home (sometimes referred to as a “slow charger”) however before you go ahead and do this there are a number of things to consider. First of all you will need to make sure the cable can reach your vehicle, secondly you will need a qualified electrician / electric vehicle charger installer to confirm that the socket and wiring is capable of such a hire power draw and thirdly you will need to consider the time it will take to charge your car with a slow charger on average using this method will take 8 hours to charge a range of 100 miles.

Do I need a specific type of ev charger for my electric car?

You need to check that your car is compatible with the EV charger you are purchasing. Our electric vehicle chargers are compatible with almost all electric vehicles available on the UK market.

What are the financial benefits of electric cars?

Electric cars are very economical to run. On average an electric car costs as little as 2p per mile to charge, compared to an efficient Diesel car at 10/11p per mile you can see there is massive savings to be gained.

When can I charge my electric car?

You can charge your electric car at any time throughout the day & night as the electric vehicle chargepoint will be available 24/7. Most people take advantage of the lower energy tariffs at night and charge their electric cars while they sleep.

Do you have a mobile app?

Yes we have a mobile app downloadable from both the Apple App store and the Google Play store.

Can my family members and friends use my electric vehicle charger?

You can set your electric vehicle charge point to be used by anyone you wish. However please be aware that the charge for the electricity used will appear on your next electricity bill and not theirs!

Why should I download your app?

Our app is free of charge to download and use to manage your home electric vehicle charge point. In the app you can manage your charge point users, see usage stats, schedule chargers and much more. You can also use the application to find electric vehicle chargers on the Evaa network while you are not at home. Evaa app users receive exclusive benefits when using an out of home electric vehicle charge point.

How long does it take to charge my electric car?

The time it takes to charge an electric vehicle depends on the size of the battery in your vehicle and the speed of the chargepoint you are using. The time difference can range from as little as 30 minutes or as long as 12 hours. If you are looking for specifics for your vehicle and our chargers then please contact us and a member of our service team will be able to help you out further.


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